Payments
Refund Policy
Effective: 2026-07-23
Digital products
Digital products are normally delivered immediately after successful payment. Once access has been activated or substantial content has been viewed, refunds may be limited except where required by law or where a verified technical failure prevented delivery.
Duplicate, incorrect or unauthorised payments
Contact us promptly. Include the account email, date, amount, product and payment provider. Verified duplicate payments will be reviewed for correction or refund.
Failed access
A temporary synchronisation delay is not automatically a failed delivery. First check My Account and contact support before submitting another payment.
Coaching
Coaching cancellation, rescheduling and refund terms are communicated before a booking is confirmed. A coaching request alone is not a confirmed appointment.
Requesting support
Email support@humanneedsroadmap.com with “Payment Support” in the subject. Requests are assessed individually.